Best Live Chat Software For Websites – Want to add live chat to your website? The best live chat software for websites can help your service team improve customer experience, reduce wait times and even generate leads.
We’ve tested the best live chat software for WordPress sites to help you decide which solution is right for you. In this guide, we’ll share our findings, as well as which platforms we’ve tested are the best for engaging with customers.
Best Live Chat Software For Websites
According to consumers, live chat is the preferred method of customer service via email and VoIP business phones. When you have live chat available on your website, positive user experience reports increase dramatically and lead generation increases.
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Here are some of the top reasons why customers love live chat and why it’s important that you offer it on your website:
They are at the top of our list of live chat software because they are affordable, offer a great user experience, and integrate with other software.
We’ve done the research for you and tested the most effective tools small business owners want to use. In this article, we collate our findings to help you make the best decision for your business.
When it comes to live chat software, LiveChat is an industry leader. It is used by more than 36,000 companies worldwide, including PayPal, Adobe, Unilever and LG.
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There’s a lot to like about LiveChat. For example, we love being able to connect to customers across multiple platforms, including Apple iMessage, Facebook Messenger, and WhatsApp.
But more than that, the in-chat conversion feature is one of LiveChat’s best features in our opinion.
When team members talk to customers, they can share elegant product maps to help customers find what they’re looking for. It’s a powerful way to be proactive about decisions and run a business at the same time.
While it’s not uncommon for chat solutions to use AI and chat bots, we like the balance of LiveChat. When a chatbot initiates and manages conversations, your representatives can help more people more effectively.
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LiveChat prices start at $20/month/per agent logged in (billed annually). It also offers a 14 day free trial.
With over 400,000 users in 180 countries, Sendinblue is a powerful, beginner-friendly digital marketing platform that includes a live chat service.
We like that you can manually assign visitors to groups or use IF/THEN statement triggers that assign them automatically. This is a great way to automate your chats.
However, note that you can’t assign a conversation to an agent unless the agent is online and unavailable at the time. If you assign a conversation to an agent who isn’t online, they won’t receive any messages at all.
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While you can sign up as a standalone tool, Sendinblue live chat is part of a comprehensive marketing package that adds a lot of value to your schedule. If you want to add some features, this can be a good method.
Sendinblue’s chat feature is priced at $15 per user per month. There is a limited free version and a paid version with a 30 day free trial.
Intercom is known as Engagement OS, and it’s easy to see why. More than 25,000 businesses worldwide use this all-in-one customer communication platform.
What makes the live chat feature unique is its comprehensive message center and knowledge base with tabbed sections. In this tab, customers can chat or browse help articles organized by topic.
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They can go back to chat history to get product recommendations, links, or other information from previous chats. They can even read company news and keep up to date with new messenger features.
Overall, Intercom provides a great customer engagement and customer experience. The platform is clean and easy to use, and Intercom can work with you to customize your messenger. We really enjoy the various ways to make chats interesting and interesting.
HubSpot is a popular platform for marketing, sales and customer service. It offers many free tools including live chat.
One thing to note about the free live chat is that the HubSpot brand cannot be removed. This may not be a big deal when you start out, but as your business grows, you may not want it. You need to update to remove it.
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We found that chatbot features are limited not only in the free version but also in the Starter plan. You must upgrade to at least the Professional plan to access the chatbot’s advanced features.
HubSpot also has a free WordPress plugin that allows you to connect your website to your HubSpot dashboard. We found it easy to set up, so you can use HubSpot features on your WordPress site, including live chat.
More than 10,000 e-commerce brands use Gorgias’ integrated help desk, which includes live chat and a ticketing system. This allows you to view all customer communications in a single dashboard.
What we love about Gorgias is the ability to connect it to social media. It allows you to respond to comments on social media and offer discounts and offers to attract potential customers.
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In our experience, the chat widget is lightweight and doesn’t slow down the site. Slow site speed drives people away no matter how interested they are, so it’s great to see that in this live chat solution.
We’ve also found that a paid automation add-on is required for additional features and analytics.
Olark is a popular chat solution that offers great features such as searchable transcripts, customizable chat box shapes, and chat bots.
If you use analytics to make decisions, you’ll love Olark’s reporting capabilities. We found that the analytics you access are useful without being overwhelming.
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Olark has a powerful feature that we love called CoPilot that can capture, capture and match prospects in your CRM.
CoPilot can reduce wait times and free up agents by answering FAQs, automating admin tasks, or routing chats. It can also perform tasks such as flagging or emailing chat transcripts or updating CRM records.
In 2021, TeamSupport, a leading customer support software company, acquired SnapEngage, which specializes in chat software. The result is a powerful platform with a lot to offer.
The other tools on this list share many of the same features we like, such as chat analytics and multi-channel conversation management, letting you connect with customers on social media as well as your website.
Best Free Live Chat App For Website
Note that if you want to use a chatbot, you’ll need to go with the more feature-rich Enterprise plan. They are now not standard with the Essentials plan.
Another popular live chat program for your website is Freshworks Freshchat. It is a messenger and conversation marketing app that increases conversion rates.
We found Freshchat to strike a good balance between AI and the human touch. You can use their bot templates to automate some of your agent responses and submissions, or you can use your own. A great feature is that you can use the Freshchat API to add your own bot to your team’s inbox and messengers.
Freshchat offers a limited free version. After that, prices start at $15 per agent per month (billed annually).
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Smartsupp is a simple and straightforward solution which can be the best for those who are looking for an affordable live chat service.
A unique feature that we found with Smartsupp is its visitor tracking. Video footage shows how visitors move through your website, helping you understand their path and where they get stuck. Another feature we like is the multilingual chatbot.
Access Smartsupp with one click with WordPress or apps available for all major operating systems. The iOS and Android apps make it easy to chat with customers on the go.
There is a free live chat software option for 1 agent and a 14 day free trial for the paid version.
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Pure Chat is one of the more expensive options we’ve reviewed for this list, and there’s a significant functionality gap between the Growth and PRO plans.
We like real-time visitor analysis and contact history. They put all the information at your fingertips that will help you grow your business and make more money online.
With a solid offering of integrations and the ability to customize the chat widget to suit your business site, it’s a powerful tool that delivers and is still easy to use.
Chaport is one of the most affordable tools we’ve tested. The free account alone gives you 2 agents, unlimited chats and websites, and basic customization.
Live Chat For Websites
With the Pro and Unlimited plans, you can get advanced features, including advanced widget customization, detailed and on-demand reports, chatbots, and detailed visitor information, behavior, and logs.
One feature we really like is SSL encryption and GDPR compliance as standard, even at the free tier.
The knowledge base and FAQ bot make it easy to set up a knowledge base and allow customers to get information in a self-service manner, freeing up agents to answer common questions.
Chaport prices start at $19 per month